Terms and conditions

Free shipping is available Australia-wide for purchases above AUD $300 and up to 5kgs.
International delivery is also possible. To discuss postage arrangements and costs to other countries, send an email identifying the carpet you wish to purchase, Email us SKU number and your location to aFarsh@mycarpetgallery.com.au
Orders are generally processed within 1 working day (excluding weekends and public holidays) and buyers will receive a confirmation of the purchase including a tracking number for the delivery.
Carpets are delivered to the delivery address indicated in the purchase order.
We use Australia Posts Standard post service and estimated delivery times within Australia are generally 2 – 10 days per Australia post’s current post terms and conditions.
 
Returns policy
You have 30 days from the day you receive your rugs to decide whether or not they work for you. If you wish to start a return, please contact us at aFarsh@mycarpetgallery.com.au  and we'll email you the instructions for your return. You ( the buyer) is responsible for returns including payment for return shipping to our warehouse in Melbourne, Australia.